ASSISTANCE
You will find in the property an information pack, this will give you an idea of local activities, Community rules and Regulations, and important telephone numbers in case of emergencies. As you will have chosen a self catering holiday we understand that you will want to enjoy your own type of holiday. It must be highlighted we are not a tour operator and therefore we do not have agents or representatives that attend to you throughout your vacation. All of our properties are of a high standard and therefore rarely have problems, in the unlikely event of a fault please let the owner know as soon as possible.

BREAKAGES
We ask for a refundable security deposit of £150 on booking your rental property. This is for repairs that may be required following your stay in the property. The owner will inspect their property prior to your arrival and on your departure and, in the event of any damages, they will contact you and inform you of the charge that will be deducted from your security deposit. Alternatively you can replace the item yourself if you have time, i.e. plate, mug etc….

ELECTRICITY
Spain has a 220v electric current, we advise you to bring a travel adaptor plug as continental plug sockets have two pins and not three. Torch’s are also advisable, these can be bought over here, although not essential they can be quite handy in case of a power cut, which sometimes does happen when there is a power surge, the pathways in certain areas are also poorly lit, a torch does come in useful on these occasions.

LOST PROPERTY
Please look after your property as you would do at home, the owner of the rental property is not responsible for lost items. However if you do leave something of value behind and inform the owner, they can, for a small charge of post & packaging ensure that this is returned to you.

TELEPHONE LINES
Our properties do not have land lines, however public telephones can be found within walking distance, we do advise that you can if where possible bring your mobile with you, please note that although this is very convenient it will cost you also to answer any telephone calls.

SAFETY ON HOLIDAY
• Please read the manual given in your property, which highlights any emergency numbers that may be needed.
• The Costa Blanca is a safe place, however in order to prevent the opportunist theft please make sure that on leaving the property that all doors & windows are securely locked, if you are on the sun roof it is also advisable not to leave valuables lying around, although this is rare it is important that you are aware that an opportunity if seen may be taken.
Kitchen Area
• If the property has gas appliances please ensure that the gas has been turned off, Spain does not have mains gas so it is supplied from bottles, each bottle has instructions how to turn on and off, please follow these.
• Once you have finished with food please put back and wipe away any crumbs as this can attract unwanted insects (such as ants), please also dispose of your rubbish daily in the community bins provided.
Pool Area
• As you will know all pool side areas are slippery when wet, even non-slip tiles that are often used can be, please take care and never run.
• If your property has a community pool please follow the rules, which are displayed clearly, you are liable for your own actions and therefore it is within your best interest to follow the guidelines given, if the pool is private please use your common sense to try and ensure no accidents happen, these can be limited if you follow simple rules such as…
- Do not enter the swimming pool whilst under the influence of drink.
- Do not swim immediately after you have eaten or drank something
- Ensure that you know where the shallow and deep ends are.
Food & Drink
Whilst we always encourage our guests to be adventurous with their food, and for you to try the local dishes it is always advisable to bring medicine for upset stomachs in case any new foods do not agree with you. The Costa Blanca is quite developed now and therefore hygiene standards are greatly improved to what they used to be, however please note that the water from the taps is drinkable but NOT advised, bottled water is cheap and a better option to avoid an upset stomach, the ice now served in bars and restaurants is perfectly o.k. as they are delivered especially.
Insects
Spain is a hot country and therefore does have insect found in hot climates, such as mosquito’s, if bitten the best remedy is lemon juice, not only is this a cheap way of soothing the itch, but you will also smell good. However to avoid being bitten at all please ensure that you either bring or buy insect repellant, although the insects are not poisonous bites can cause a lot of irritation and discomfort and if not treated correctly can become infected. There are other insects around but none are there to harm you, so please do not harm them.

SATELLITE
All of the properties do have U.K television, this is provided through a digital system, although this is not an important factor of a holiday abroad it is an added bonus. In respect to this we cannot be held liable if for any reason the digital system incurs a fault, and assure you that those responsible will resolve the problem as quickly as they can.

POOL MAINTENANCE
Community pools are maintained on a regular basis and are usually cleaned early in the morning to avoid disturbing the publics use, however if your property has a private pool this will be cleaned by an outside rep and can be cleaned at any point during the day please respect the fact that they have a job to do and ensure that you vacate the pool whilst it is being cleaned, and if necessary stay out of the pool until the tablets have dissipated.