TERMS & CONDITIONS OF PROPERTY RENTAL

1. We provide a contract that must be read, signed & returned either by e-mail, fax or post prior to your arrival.
2. A non-refundable deposit of is taken prior to your arrival - this amount is taken off the full rental price.
3. A booking is confirmed once we have received both the booking form and deposit.
4. The balance of the accommodation is to be paid 8 weeks before departure.
5. Any cancellation must be submitted in writing and where possible received 12 weeks prior to the holiday period.
6. In the unlikely event that the property becomes unavailable, we as an agent will offer alternative accommodation or if this is not required we will provide a full refund of the deposit made. Please be advised that we are not responsible for any cancellation or administration charges involved with your travel arrangements.
7. If at any point you decide to change your accommodation this will incur an administration charge of €20, plus any increase that may be involved in the alteration of the rental property.
8. We include in the price of the rental, linen, water, electricity, and any maintenance on the pool & garden (inc. community pools & gardens). Towels are not included unless otherwise stated. Once in the property, if for some reason there is a fault, please report this to your agent within 24 hours, it will be presumed after this period that all is as it should be.
9. As an agent we do offer other services, such as Airport Transfers, Car Hire & Welcome Packs, these are not included in the rental of the property and will be charged in addition to this cost.
10. Please note that it is not permitted for any other party other than that stated on the booking form to reside in the property for the duration of your vacation. Written permission must be sought prior to arrival if this is required.
11. The tenant is responsible for the property whilst occupying the house, and is asked to leave the property as they found it. Dirty linen should be taken off the beds and left in the bathroom for collection after your departure.
12. Tenants are asked to respect their neighbours and at all times conform to any community rules that may be in place, tenants are solely responsible for themselves and their party, any rules that are broken or behaviour that is deemed anti social will be dealt with seriously and in extreme circumstances tenants will be asked to leave the property immediately.
13. The agent or sub contractors have permission at any time with regard to the convenience of the tenant to enter the property either for repairs or general inspections.
14. The agent holds no responsibility for any action beyond their control, such as illness or failure of public service. Those booking the property should be advised that they should not undertake in any action that will endanger the owner’s insurance policy.
15. On behalf of the owner we are only responsible for the bookings, therefore are not responsible for any injury, illness, death or loss or damage of any item or member of the party during the rental period or thereafter.
16. The properties are ready upon arrival and will be yours until you need to depart, bookings can be made for any day of the week, and for any period of time, however please be advised of the following conditions:
— any booking for two days or less will incur an extra charge of €20.
— all meet and greets after 20:00hrs and before 08:00hrs will incur an extra charge of €20.
17. Once the property has been booked you will be provided with detailed instructions to the meeting point discussed between you and the agent, and a contact number if you do require emergency assistance during your vacation.
18. If for any reason you are not happy with your accommodation please report to the agent immediately, who will take the necessary steps to solve the issue. Any complaint reported after the rental period cannot be held against the agent.
19. We will endeavour to inform the tenant of any building work in the surrounding area; however the agent is not liable for the noise levels or indeed any building work that commences during your holiday.
20. We regret we cannot accept liability or pay any compensation where the performances or performance of our contractual obligations is prevented or affected by ‘force majeur’ Terms & Conditions of Hire, ‘force majeur means any event which we or the supplied service(s) in question could not, even with due care, foresee or avoid. Such events but are not limited to, war, threat of war, civil commotion or strife, hostilities, strike, industrial disputes, natural disasters, fire, acts of god, terrorist activities, quarantines, weather conditions, government action or other events that are beyond our control.
21. The property does not include personal insurance of any kind, and therefore it is highly recommended that personal accident and medical insurance is taken out before traveling.
22. Any damages that occur during the period of rental will be the tenant’s responsibility, with the exception of normal wear & tear, of which is also outlined and agreed in the provided booking form. This will be deducted from the credit card details which must be given at the time of booking.